Refund policy

At Dcorie, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, this policy outlines the conditions and process for returns, exchanges, and refunds for orders shipped within the United States. By placing an order on our website, you agree to the terms of this policy. 

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, items must meet the following conditions:

  • Defective or damaged products.
  • Incorrect items shipped.
  • Customer reasons (e.g., change of mind, wrong size, or unwanted item).
  • unworn or unused, with tags, and in its original packaging

2. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items.

3. How to Start a Return

To initiate a return, please contact us within 30 days of delivery.

Once your request is reviewed and approved, we will provide specific return instructions. Please do not send items back without prior authorization.

4. Return Shipping & Fees

  • Prepaid Labels: For approved returns, Dcorie provides a prepaid return shipping label via email.

  • Return Shipping Fees: Customers are not charged return shipping fees for eligible returns.

  • Restocking Fees: We do not charge any restocking fees for approved returns.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. 

6. Exchanges

We offer exchanges for eligible items. To exchange an item:

  1. Request a return for the original product.

  2. Once approved, place a new order for the desired item.

7. Refund Processing

Once your returned item is received and inspected, we will notify you of the refund status.

  • Approval: If approved, refunds are issued to your original payment method.

  • Timeline: Processing typically takes within 10 business days after inspection.

8. Order Cancellations

Orders may be canceled within 12 hours of placement. After this period, or once an order has been processed/shipped, cancellations may no longer be possible.

9. Contact Dcorie

Questions about your order or our supplies? We’re here to help!

Store: Dcorie

Email: support@dcorie.com

Live chat: website available

Phone: +1914-455-1758

Address: 1159 Yonkers Ave APT 6K, Yonkers, New York 10704, United States.

Business Hours: Monday – Friday | 09:00 AM – 05:00 PM (EST)